About

FAQ

• Where is the store based?

  Los Angeles, CA

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Items are shipped within 2-7 business days! Shipping will be on top of that which is 3-8 business days.

  That means once you order you are looking at 3-15 business days before having the order in your hands. We're not Amazon, sorry!

• Possible discoloration or vinegar smell on garments

  You may notice an off-white residue and vinegar smell on your apparel. Don't worry! It's from a fixation agent applied during printing and it's not permanent.

  Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It's needed so ink bonds with the fabric. Without it, ink would flake off the garment. You can think of it sort of like applying a primer before painting a wall.

  The fixation agent can sometimes leave a faint square imprint around the print, and other small white marks on the garment. Your DTG apparel might also have a vinegar smell that gets stronger the longer it's in the poly bag packaging.

  The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.